This Refund Policy states the terms and conditions under which the refund of goods and food ordered in our Services can be requested.    Pay careful attention to this Refund Policy because it refers to your rights and obligations concerning refunds. Placing an order through Myca Market shows you have read, understood, and agree to the stipulations of this Refund Policy.  
1. General Principles  
Myca Market is essentially a platform that connects you to independent vendors and restaurants ("Vendors"). Therefore, the Vendor is primarily responsible for the goods and food regarding their quality, condition, and correctness. Therefore, refund requests will be treated on a case-by-case basis and will take into account the Vendor's separate policies and practices and the particular circumstances surrounding the issue. All steps will be taken to ensure that a fair and amicable resolution is reached for all parties.  
2. Conditions for Refund  
Refunds may be given in the following instances:  
• Wrong Order: Items that you have received are different from those that you ordered.  • Damaged or Defective Article: When the good or food that was received was damaged, spoiled, or otherwise defective on arrival (excluding minor faults or blemishes that do not affect usage or edibility). 
• Missing Items: If you find that part of your orders is missing.  • Significantly Delayed Delivery: If items are delivered significantly late and such late delivery has affected the quality or usability of the items (unless the cause of the delay is exceptional and runs beyond the control of either us or the Vendor, e.g. severe weather, traffic accidents, etc.).  • Order Cancellation (Subject to Vendor Policy): Sometimes, if your order is cancelled before it is prepared or dispatched by the Vendor, a refund from the Vendor may be possible within the Vendor's cancellation policy.  
3. Non-Eligibility for Refund • Change of Mind: When you change your mind or simply don't want the products ordered post- processing and/or delivery. • Taste Preferences in Subjective Terms: When, although the food meets the Vendor's specifications, you find it unsatisfactory as it does not meet your individual preferences. • Invalid Delivery Address Given by You: If an order is incorrectly delivered because of the address you have given. 
• Not Having Time for Delivery: If you are not reachable to receive the delivery, causing it to spoil or have other problems. • Very Slight Discrepancies: Slightly varying in appearance and quantity (within reasonable limits) and have no important effects on the usability/value of the items. • Audolitory Stash Items: Refund claims or replacements for promotional items or free gifts on receiving with an order. • Orders Labeled "Non-Refundable": Some goods and/or Vendors may have some specific "non- refundable" policies which will be clearly marked as such at the time of purchase.  
4. How to Apply for a Refund  
4.1 Get in Touch Promptly : This should be reported to Myca Market during a reasonable time after receiving the product either within [Specify a timeframe, e.g., 24 hours for food items, 48 hours for other goods]. Any delayed reporting might affect your eligibility for refund. 4.2 Give Details of the Order: In getting in touch with us, kindly incorporate your order number, the date along 
with time of delivery, adequate description of the problem, as well as the items you require for a refund.  
4.3 Provide Supporting Evidence: To complete the evaluation of your request for refund, supporting evidence such as the following will be required: * Photographs: Clear photographs of damaged, defective, or incorrect items. Photographs at the time of receipt are also essential for food items. * Proof of Missing Items: be clear on which items were not received. * Delivery Data: Documented time the package was received and a copy of whatever interactions with the delivery personnel.   
4.4 Contact Method: Refund requests can be submitted via the means below: * Through the Myca Market App or Website: Look under "Help," "Support," or "Order Issues" to locate a refund request form. * Email: Send an email to our customer support team at [Insert your customer support email address].  * Phone: Call our customer support hotline at [Insert your customer support phone number]. 
Refund Review Procedure   
Once Myca Market receives your refund request along with all the supporting evidence, the following will happen:   
5.1 Receipt Acknowledgement: We shall acknowledge the receipt of your request and issue you a reference tracking number.  
5.2 Investigate the Problem: We will investigate the matter by checking the order details and the information provided by you and will communicate with the Vendor concerned.  
5.3 Vendor's Involvement: We shall work with the Vendor to understand his point of view and obtain the necessary information from him.  
6.4 Assessment and Decision: We shall then determine if your refund will be approved based on the investigation by us and the Vendor's policies. The decision would normally occur 
within a reasonable period, usually within 1-2 business days 6.5 You shall the receive your refund in 5-7 business days.  
Consumer Protection Laws Compliance  
The said Refund Policy shall be adhered to in consonance with the Consumer Protection (E- Commerce) Rules, 2020, and the Consumer Protection Act, 2019. The above-mentioned clauses are meant for the in-app customer protection from unfair trade practices along with maintaining a common base for the users to get redress from the vendor for any other grievances, as delivery issues, product quality issues, or even other issues from the vendor.     
For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please feel free to contact us at:  
Email: [Insert your privacy contact email address]  Address: [Insert your company address] 
 We assure you that we will do all we can to address your inquiries and to resolve any problems you may have concerning your personal information.   
Thank you for trusting Myca Market